HONEYDROP PROPERTY MANAGEMENT LLP

PRIVACY POLICY

Last updated: 26 February 2026

Honeydrop Property Management LLP (“Honeydrop”, “we”, “us”, “our”) is committed to protecting your personal data and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Honeydrop Property Management LLP

Company number: OC456840

Registered office: Oakley House, Tetbury Road, Cirencester, GL7 1US

Data Protection Lead:

Alastair Douglas

Email: alastair@honeydropproperties.co.uk

Honeydrop Property Management LLP is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Guest names and occupancy details
  • Booking details
  • Special requests
  • Marketing preferences

B. Payment Information

Payments are processed securely by Stripe Payments UK Ltd.

We do not store full card details.

C. Technical Data

  • IP address
  • Browser type
  • Device type
  • Website usage data
  • Booking interaction data

Our website and booking system are hosted and operated via Hostaway Ltd, which processes data on our behalf.

3. Lawful Bases for Processing

We process your data under the following lawful bases:

  • Contract performance – to manage and fulfil your booking
  • Legal obligation – for accounting, tax and regulatory compliance
  • Legitimate interests – to operate and improve our business, prevent fraud, and ensure property security
  • Consent – where you opt in to marketing communications

We have conducted Legitimate Interests Assessments where required.

4. How We Use Your Data

We use personal data to:

  • Confirm and manage bookings
  • Communicate before, during and after your stay
  • Process payments
  • Prevent fraud and misuse
  • Improve our services and website
  • Meet legal and accounting obligations
  • We do not sell your personal data.

5. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

6. Data Sharing

We may share data with:

  • Property owners (where required to fulfil bookings)
  • Stripe Payments UK Ltd (payment processing)
  • Hostaway Ltd (website and booking platform hosting)
  • Cleaning and maintenance contractors (limited operational data only)
  • Professional advisers (legal, accounting)
  • All processors are subject to data processing agreements.

7. International Transfers

  • We do not intentionally transfer personal data outside the United Kingdom.
  • If any service provider processes data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We retain personal data as follows:

  • Booking and financial records: 6 years (legal requirement)
  • Enquiry data where no booking is made: up to 12 months
  • Marketing data: until consent is withdrawn or after 24 months of inactivity
  • Operational guest communications: up to 3 years
  • Data is securely deleted when no longer required.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent (for marketing)

To exercise these rights, contact:

alastair@honeydropproperties.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Security

We implement appropriate technical and organisational measures to protect personal data.

However, no system can be guaranteed completely secure.

11. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be published on our website.